File: MegaGoal Book 2 Unit 3: Complaints

Vocabulary

Question type: Matching Questions

Match each word in Column 1 with a word in Column 2.

Column 1	Column 2	
1. leaky ___		 	A. jeans	
2. dead ___		 	B. pipes	
3. flat ___		 	C. window	
4. dripping ___		D. faucet	
5. scratched ___		E. tire	
6. broken ___			F. battery	
7. cracked ___			G. windshield	
8. torn ___			H. DVD	

[Answers: 
1. leaky pipes 		B
2, dead battery 	F
3. flat tire 		E
4. dripping faucet 	D
5. scratched DVD 	H
6. broken window 	C
7. cracked windshield G
8. torn jeans 		A

Learning Objective: Vocabulary]

Grammar

Question type: Multiple Choice

Choose the best answer to each question. 

9. Jessica: Your house looks great! I love the color.
Mona: Yes, we _____ last month.
A. have it painted
B. had it painted
C. it had painted
D. have painted it

[Answer: B
Learning Objective: Grammar]

10. Hussain: Oh no! Your jacket _____.
John: I’ll return it to the store.
A. tear
B. teared
C. is tore
D. is torn

[Answer: D
Learning Objective: Grammar]

11. Ed: Your windshield is cracked.
Frank: Yes, I’m going to _____ this afternoon.
A. have it repaired
B. have repaired it
C. repaired it
D. have to repaired it

[Answer: A
Learning Objective: Grammar]

12. Henry: Was your house damaged in the storm?
Kevin: Yes, the roof _____.
A. need fix
B. needs be fixed
C. needs to be fixed
D. needs to be fix

[Answer: C
Learning Objective: Grammar]

13. Zoe: Can I help with dinner?
Hilary: Yes, the salad _____.
A. needs to be made
B. needs make
C. needs to make
D. need make

[Answer: A
Learning Objective: Grammar]

14. The plumber fixed the _____ pipe.
A. breaked
B. broked
C. broken
D. broke

[Answer: C
Learning Objective: Grammar]

15. The button on that shirt needs to be _____.
A. sew
B. sewed
C. sewd
D. sewn

[Answer: D
Learning Objective: Grammar]

Reading 

Question type: True/False

Read the text and answer the questions. Write T or F at the end of each question/statement. 

To: Talk and Text Cell Phone Company@email.com
From: Michael Reed@email.com
Subject: Complaint

Dear Talk and Text Representative,

I am writing to you to complain about my new cell phone and service plan. I bought a new cell phone from Talk and Text last month, but the phone is already broken. The instructions say that I can take pictures with it and store them on my phone, but when I take a picture, it is erased after a few minutes. I would like to return this phone and get a new one without a charge.

Also, my text messaging plan needs to be changed. I thought my plan was for unlimited texting, but I just received a bill for all of the texts I sent last month. I do not think that I should have to pay this bill because my service contract with Talk and Text says that I have unlimited texting.

Please respond to this email, or call me at 326-555-8125.

Sincerely,
Michael Reed

16. Michael is unhappy with his new cell phone. ____

[Answer: True
Learning Objective: Reading Comprehension: main idea]

17. Michael cannot take pictures with his phone. ____

[Answer: False
Learning Objective: Reading Comprehension: supporting detail]

18. Michael’s phone doesn’t store pictures. ____

[Answer: True
Learning Objective: Reading Comprehension: supporting detail]

19. Michael probably texts a lot. ____

[Answer: True
Learning Objective: Reading Comprehension: inference]

20. Michael will probably pay his texting charges. ____

[Answer: False
Learning Objective: Reading Comprehension: inference]

Listening

Question type: Multiple Choice

Listen to the text and answer the questions. Choose the best answer to each question. 

[AUDIO: Murphy’s Law, CD1, Track 25; the first three paragraphs: 

You invite your friends over to watch an NBA basketball playoff game on TV. There are plenty of sodas in the refrigerator, the popcorn is popping, and you are all set to watch the big game. You turn on the TV set, and all you get are fuzzy images on the screen. Is this plain bad luck or is it Murphy’s Law at work? Murphy’s Law states: If anything can go wrong, it might go wrong.

Similar situations occur all the time. When you’re in a hurry to open the door and you try several keys on the key ring, the last remaining key is usually the one that works. When you get in a line at the supermarket, you find you’ve chosen the slowest one, and it just doesn’t move. Is this bad luck or coincidence? According to British physicist Robert Mathews, it’s neither one nor the other. He explains that our selective memories tend to remember the bad episodes more readily than the things that usually work out. Also, the law of probability is more against us than in our favor in many situations. For example, in the supermarket with five cashiers, the chances of getting the fastest lane are 20 percent, and 80 percent for a slower lane.

Mathews became a popular scientist when he proved that a piece of toast doesn’t necessarily fall on the floor on the buttered side. BBC Television gathered 300 people to throw pieces of buttered toast up in the air and observe on which side they fell. Half fell on the buttered side, and half didn’t.]

21. When friends get together to watch a game on TV they _______ popcorn. 
A. freeze
B. buy 
C. make 
D. order

[Answer: C
Learning Objective: Listening Comprehension: main idea]

22. “You are all set to watch the big game” means “You are _________ to watch the game.”
A. waiting patiently
B. setting the table
C. all sitting there 
D. ready and eager

[Answer: D
Learning Objective: Listening Comprehension: main idea]

23. If a “line doesn’t move”,  ______
A. people have to wait a long time.
B. there are very few people in line
C. there are a lot of people in line
D. people can’t wait a long time..

[Answer A
Learning Objective: Listening Comprehension: supporting detail]

24. Our _____ memories tend to remember the things that went wrong. .
A. elective 
B. receptive 
C. perceptive
D. selective

[Answer: D
Learning Objective: Listening Comprehension: supporting detail]

25. At the supermarket you have _____.
A. more chances of getting the fastest lane
B. more chances of getting the fastest lane
C. fewer chances of getting the fastest lane
D. fewer chances of getting the middle lane 

[Answer: C
Learning Objective: Listening Comprehension: grammar]

26. Mathew’s experiment with the toast proved that 
A. Things don’t always go wrong
B. Things always go wrong.
C. Butter is heavier than toast.
D. Butter makes things go wrong. 

[Answer: A
Learning Objective: Listening Comprehension: grammar]

Form, Meaning and Function

Question type: Multiple Choice

Choose the best answer to fill in the blank in each question.

27. Dad, do you want me to take out the garbage or __________ done it?
A: did you already
B: you have already
C: have you already
D. already you have

[Answer: C
Learning Objective: FMF]

28. I really need to lose weight but I ________ eating candy!
A: can’t stop
B: can stop
C: can’t stand
D: can stand

[Answer A
Learning Objective: FMF]